Returns

Can I return an order I no longer want?

No change-of-mind returns.

What if the wrong item arrived, or it arrived damaged?

Contact the shop with your order number, a photo of the parcel as it arrived, and a photo of each vial's label showing the batch number. A wrong or damaged item is replaced or refunded. Keep the parcel and the vials until the problem is settled.

What should I check when an order arrives?

• The seal on each vial is intact.
• The compound and size on each label match your order.
• The batch number on the label matches the certificate shown on the product page, where one is published.

Your rights

None of this affects your rights under the Consumer Protection Act 1999.