Questions

Answers to the common questions about ordering, certificates, shipping and research use.

Updated 26 October 2026

Can these products be used in people or animals?

No. Every product is sold for laboratory research use only. See the research-use policy.

Is there a certificate of analysis?

Each product page has a certificates section. A purity figure appears only when a certificate for the batch on sale has been published, from a named laboratory. See testing and quality.

Why does one page list several sizes?

Each compound has one page with every vial size on it, so the price, stock and details of every size can be compared in one place.

How fast do orders ship?

Ships within 2 working days of payment. See shipping for fees and delivery times.

What does shipping cost?

Nothing: Free shipping across Malaysia, on every order. See shipping for delivery times.

How do I reconstitute a vial?

The reconstitution calculator works out the concentration for a given amount of diluent and shows its working. The lab supplies category lists the diluents.

Can I ask how to dose a compound?

No. The shop does not give dosing or usage advice for people or animals.